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Return Policy

We do our best to ensure that the products you order are delivered according to your specifications. However, if should you receive an incomplete order, damaged or incorrect product(s), please notify GENMED Customer Support immediately or within 3 working days of receiving the product(s), to ensure prompt resolution. Please note that GENMED will not accept liability for such delivery issues if you fail to notify us within 3 working days of receipt. However, in the rare event that your order is unsatisfactory, we are happy to accept returns, if:

  1. you've received item(s) that does not match your order
  2. the item(s) were damaged in transit or shortage (refuse delivery of such order at doorstep)
  3. the item(s) is due to expire within 2 months

Note: If you notice the package is damaged at the time of delivery, please do not accept the order. Kindly check your order carefully at the time of receiving your order. Replacement for the damaged item (s) is subject to availability in stock. In absence of a replacement, a refund will be issued.

Returns are subject to the following conditions:

- Items being returned should only be in their original manufacturer's packaging i.e. with labels, bar-code intact.

- Only fully unused strips/bottles can be returned

- Batch number of the product being returned should match as mentioned on the sales invoice

- Original sales invoice must be returned for processing returns and refunds.

We do not accept returns in following scenarios:

  1. Partially used strips or opened bottles cannot be returned.
  2. Products requiring specific storage conditions (such as temperature controlled) cannot be returned and (vials, injections, vaccines, pen fills, etc) cannot be returned
  3. Products which have expired post purchase.
  4. Second time request against the same product/order.

Return Policy Exceptions:

Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor & Equipment’s and Ortho Support. Additional, GENMED reserves the right to refuse returns (or refunds) for certain products, as marked on their respective product pages with the “Note: This item cannot be returned for a refund or exchange."

 

CANCELLATION POLICY

Order can only be cancelled within 24 hours or until the order status is in the order placed state after placing the order. Once order IS approved or status is changed to shipped, contact our customer support team on Receiver with solid fill +91 8469387000 for cancellation request. Refund for cancelled orders will be processes within.

REFUND POLICY

 we do our best to ensure that you are completely satisfied with our products. Full refunds are possible under following conditions:

receipt of defective item

lost or damage of ordered item(s) during transit.

Receipt of item(s) past their expiry date

Please note: refund may vary depending upon the circumstances. If the mode of refund is processed via credit/debit card or net banking, it may take 7 to 10 working days for the credit to appear in your account due to banking policies. We regret any inconvenience caused by this time frame, it is the banks policy that determines the timing of refund, over which we have no control. In other cases, such as cash payment, please allow us 10 to 12 working days to complete refund process.

 

How to Request a Refund:

 

To request a refund, simply email us/WhatsApp your order details, including the reason for the refund request. We value your feedback to continually improve our services quality

If you have any queries, do call our help desk at +91 8469387000, email us at onlinegenmed@gmail.com We're there for you!